Archive — Page 5

The complete VJOURNAL issue, ordered by editorial signal and publication date.

Latest

12
Drawn illustration: five phase columns crossed by an emotion line that dips to a low point marked in blue in the middle column.

Marketing

Customer journey map: the parts, a worked example and a six-step way to build one that changes decisions

A customer journey map is one customer's path to a goal, drawn from research. Here are its parts, how it differs from a service blueprint, a worked example with three ranked fixes and a six-step process for a small team.

Drawn illustration: a blue forgetting curve that falls and jumps back up at each review, with the reviews spaced further apart each time, and a card with four grade buttons.

Business

Spaced repetition: what the research found, how schedulers work and how to build a deck you can keep

Spaced repetition from the source: what Ebbinghaus measured on himself, what the spacing and testing research found, how Leitner boxes, SM-2 and FSRS set the dates, and how to write cards you can keep reviewing.

Drawn illustration: a billboard with two bold lines of text and, beside it, four candidate lines, three struck through and one ticked in blue.

Marketing

Slogan examples: 30 lines sorted by technique, and how to write and check your own

Slogan examples sorted by the technique behind them: verified brand lines with dates, illustrative lines for invented small businesses, a step-by-step writing method and the trademark and advertising checks that come before print.

Drawn illustration: a list of support tickets, three answered with ticks and one highlighted, passed by a dotted arrow to a person icon.

AI

AI customer service: where it helps, where it costs you customers, and how to launch it

A practical guide to AI customer service for a small or mid-sized company: which support jobs to give a bot, what the Air Canada chatbot case changed, the disclosure and data rules, the handoff to a person and a month-long rollout.

Drawn illustration: a document with one highlighted line under a magnifying glass, next to a short checklist with two items ticked.

AI

AI literacy in 2026: what the EU AI Act and the frameworks require, and the skills to practise

AI literacy became an obligation under the EU AI Act in February 2025 and was reworded in July 2026. What the law and the frameworks ask, how models go wrong, what not to paste, a one-hour self-test and a plan for a team of five.

Drawn illustration: a grid of twelve small project cards, the first five ticked, the sixth highlighted in blue, with a progress line climbing beside them.

Innovation

Python projects for beginners: 13 small builds ordered by the skill each one trains

Thirteen python projects for beginners, ordered from input and if to files, JSON and pathlib. Each comes with the feature it trains, a stretch goal, the trap the official docs warn about and a way to finish it in one evening.

Drawn illustration: a product page with a large photo, thumbnails, size buttons and a blue buy button, next to three checkout steps and an order summary card.

Design

Ecommerce website design: a page-by-page guide from the homepage to the checkout

Ecommerce website design, page by page: what the homepage, category lists, product page, cart and checkout must do, which research findings back each rule, and the speed and accessibility limits a store has to meet.

A grey square and a white circle on a black background lock together into one mark beside three white bars standing in for lettering, with a small sky-blue triangle as the only accent.

Design

What is a logo: its parts, main types and how it differs from a trademark

A logo is the mark people use to recognise a business. Here is what it is made of, which types exist, why a drawn logo is not yet a trademark, how it fits into a brand identity and how to test it before launch.

On a black background, grey and white circles, squares and thin lines are arranged like a logo mark, a row of colour swatches and a page grid, with one sky-blue square as the only accent.

Design

What is corporate identity: the elements, the rules and how it differs from a brand

What is corporate identity in practice: the constant elements a business repeats everywhere and the rules that hold them together. How it differs from visual identity, a brand book and the brand, and how to build a minimum kit.

A tall grey rectangle like a phone-sized product card on a black background, with a white square for the main photo, thin white lines for the title and specs, and one small sky-blue star for the rating.

Marketing

What is a product listing: the parts of a marketplace product card and the rules behind them

A product card is the marketplace page where a buyer decides. Here is what it is made of, what the seller fills in and what appears on its own, what the platforms allow on photos and how search ranks it.

A tall grey phone outline on a black background, with white squares arranged as app icons on its screen and one sky-blue square lifting off towards a white arc that stands for a store.

Business

What is a mobile app: the four types, how stores check them and when a business needs one

What is a mobile app, in business terms: a program a customer installs from App Store, Google Play or RuStore. The four ways to build one, how stores review it, what it costs to keep and when a site or PWA does the job.

On a black background, grey and white rectangles form the layout of a web page, and one missing block has been replaced by a sky-blue square, like a repaired part.

Business

Website fixes: what they include, how to write the task and when to rebuild instead

Website fixes are changes to a live site, from a broken form to a new section. Here is how they differ from a redesign and from support, how to write the task, and how to keep data and search positions safe.

A long bright library hall: pale oak shelves on both sides, filled with cream, grey and sky-blue books, a stone floor and a skylightNew departmentThe journal's libraryEvery story, A to Z. Walk the hall from shelf to shelf.Enter the library
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Terms and notes

  1. Every VJOURNAL story is signed by an editorial desk, never by an invented person. A desk is a team plus the scripts it operates, and each desk has a page listing the stories it produced.
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